Using Consumer Experience Surveys for Quality Improvement in Maine Health Centers

Maine was one of six states selected to participate in NASHP’s Medicaid-Safety Net Learning Collaborative. NASHP helped organize a series of web trainings for Maine’s health centers on using the Consumer Assessment for Healthcare Providers and Systems (CAHPS) patient satisfaction survey for quality improvement and staff training. CAHPS is being used in the state’s expansion of Patient-Centered Medical Home and accountable care strategies. This brief was supported by a cooperative agreement with the Health Resources and Services Administration.

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