Paving the Way to Simpler: Experience from Maximizing Enrollment States in Streamlining Eligibility and Enrollment

Since 2009, eight states participating in the Robert Wood Johnson Foundation’s Maximizing Enrollment program have worked to streamline eligibility and enrollment systems, policies, and procedures.   States have improved customer experience and reduce unnecessary burden on eligibility staff by implementing simplification strategies at every step of the enrollment and renewal process. This Maximizing Enrollment report—the third in a series of final reports from the program—shares the participating states’ experiences in updating applications, using existing data to make eligibility determinations, simplifying renewals and transfers, making notices more readable, and improving business processes.

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