Montana: ACA Playbook 2013-2014

Primarily for internal use, the Montana Department of Public Health and Human Services has developed an ACA Playbook providing resources related to outreach, eligibility, and enrollment; training tools for navigators, assistors, field offices, and other policy workers; and other documents regarding the implementation of the Affordable Care Act in Montana.

Affordable Care Act (ACA) General Information

  1. How the Health Care Law is Making a Difference for People of Montana: ACA Overview
  2. Are you ready? The Healthcare Insurance Marketplace is Coming
  3. How the Marketplace Works
  4. What is Medicaid?
  5. Key Information about the Health Insurance Marketplace
  6. Raising Awareness of the Marketplace – How you can help in Montana
  7. Marketplace Application Checklist
  8. What does the Affordable Care Act mean to Montana OPA?
  9. ACA and You – Do Nothing
  10. Native Americans and ACA
  11. Frequently Asked Questions (FAQs)

New Processes

  1. Application Selection Scenarios
  2. Application Processing Flow Charts
  3. Streamlined Application
  4. Customer Service FAQ Scripts


  1. Field Office Managers’ In-person Training
  2. Navigator Training Overview
  3. General ACA Overview Training – Montana Intra-governmental

Tips and Tools

  1. Step by Step Issue Escalation Guide
  2. Glossary of Health and Medical Terms
  3. ACA & Health Coverage Terminology
  4. Field Staff FAQ’s
  5. ACA Federal Business Cards
  6. Federal & National Resources
  7. ACA Quick Reference
  8. Montana: Health Center Outreach & Enrollment Assistance
  9. ACA FAQ Field Script
  10. Site Support for Field Offices
  11. Worker Attestation Form