Harnessing Technology to Streamline Enrollment: Experiences from Eight Maximizing Enrollment Grantee States
Since 2009, eight states participating in the Robert Wood Johnson Foundation’s Maximizing Enrollment program have worked to streamline eligibility and enrollment systems for children and those eligible for coverage in 2014. These states’ use of technology to support application and renewal simplifications, customer interfaces, system functioning, and workflow management have paved the way for many ACA provisions. This Maximizing Enrollment report—the first in a series of final reports from the program—shares findings and lessons learned from the state grantees’ experiences of adopting and piloting inventive technology strategies that may inform other states’ implementation of ACA and future eligibility and enrollment improvements.
Co-Author: Katie Baudouin, Policy Specialist
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